Listening: Introduction Evidence shows that the receiving side ( listening) causes more problems. Listening is paying attention to sb or sth that you can hear. Hearing is being aware of sounds. The Nature of Listening/ Process of Listening a. Sensing ( ability to hear + our attentiveness) How well we sense the words around us...
Category: Managerial Communication
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Factors of differences in intercultural communication | Features of low-context and high-context cultures
Factors of Differences in Intercultural Communication 1. Contextual Differences 2.Legal and Ethical Differences 3. Social Differences 4. Nonverbal Differences 5. Age Differences 6. Gender Differences 7. Religious Differences 8. Ability Differences 1 Contextual Differences Cultural context is a pattern of physical cues, environmental stimuli, and implicit understanding that conveys meaning members of same culture. But...
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How to Improve Intercultural Communication Skills?
Improving Intercultural Communication Skills 1. Studying Other Cultures Effectively adapting your communication efforts to another requires not only about knowledge about the culture but also both ability and the motivation to change your personal habits as needed. Modify your personal habits Research ( Making an effort to learn about another person’s culture is a sign...
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Concepts of culture, culture-centric behaviours and the ways to avoid them.
Concept of Culture Culture is a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior. You belong to several cultures, each of which affects the way you communicate. The United States is home to a vast array of cultures. There people speak now more than 160 languages. In contrast, Japan is much...
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How to improve non-verbal communication?
Improving Nonverbal communication Pay attention to signals. Focus on the tone, pitch, stress Use good eye contact Ask questions Use signals to make a good meaning Pay attention to time Consider the context Don’t slouch
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Non-verbal communication and its categories
What is Non-Verbal Communication? The communication in which we do not use words is called nonverbal communication. Wordless messages / Non-word communication Non-Verbal Communication can roughly be divided into six categories. 1. Kinesics It is the body movement and gestures regarded as a form of nonverbal communication. Example: Use of head, eyes, posture…. 2. Oculesics...
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How to Avoid Communication Barriers (Gateways to Each of the Barriers)
1. Semantic Barriers can be avoided/ minimized: a. Using words familiar to the receiver b. Using words with positive connotation c. Expressing words properly translating message correctly clarifying assumption d. Training and practice e. Clarifying nuances ( slight difference in meaning) 2. Physical or Mechanical Barriers can be avoided: ...
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Barriers of Communication
1. Semantic barriers Semantic refers to the study of meanings of words and signs. Semantic barriers occur due to problems in language. a. Words with different meanings like run. b. Denotations and connotations. On Monday he got a new pullover very cheap. c. Bad Expression: Use of jargon, technical terms bring the bariers to the...
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Operational Categories of Communication
Categories of Business Communication are Internal-Operational category , External-Operational Communication and Personal Communication. But Operation ones are first two. 1. Internal- Operational Communication • The communication done in conducting work within a business is called Internal-Operational category of communication. •Giving orders, assembling reports, and writing emails. 2. External-Operational Communication This is a work-related communication...
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Direction ( Dimension) of Communication
1. Downward Communication It flows from a higher authority to a lower authority. It can be oral and written. Examples: orders, instructions, counselling. 2. Upward Communication The flow of communication in the organization from lower levels to higher levels is called upward communication. Examples: Reports, requests, proposals, 3. Horizontal or Lateral Communication The flow of...