Operational Categories of Communication

Categories of Business Communication are Internal-Operational category , External-Operational Communication and Personal Communication. But Operation ones are first two.

1. Internal- Operational Communication

  • The communication done in conducting work within a business is called Internal-Operational category of communication.

•Giving orders, assembling reports, and writing emails.

2. External-Operational Communication

This is a work-related communication with people outside the business.

•Telephoning, sales letters, advertising.

3. Personal communication

Non-business related exchanges of information and feelings in the workplace is called personal communication.