Masters of Computer Science Managerial Communication

Introduction of Listening | Process of Listening | Barriers and Ways to Improve Effective Listening

Listening: Introduction

  • Evidence shows that the receiving side ( listening) causes more problems. 
  • Listening is paying attention to sb or sth that you can hear.
  • Hearing is being aware of sounds.

The Nature of Listening/ Process of Listening

a. Sensing

  • ( ability to hear + our attentiveness)
  • How well we sense the words around us is determined by two factors.
  • One factor– our ability to sense sounds ( how well our ears can pick them up), we do not hear equally.
  • The other factor— our attentiveness to listening ( our concentration)
  • Then we make symbols and recall moments

b.  Filtering:

  • Filtering is the process of giving symbols, meaning through the unique contents of each person’s mind.
  • This is INTERPRETATION. This is based on your knowledge, emotions, beliefs, biases, experiences, expectations.
  • That is the reason why you sometimes give messages meanings different from the meanings that others give them.

c.  Remembering: 

  • We remember many of the comments we hear in casual conversations for only a short time– perhaps for only a few minutes or hours.
  • According to authorities, we even quickly forget most of the message in formal oral communications( such as speeches, remembering only a fourth after two days.

Barriers of Effective Listening

  • Distractions
  • Noisy Environment
  • Mindset
  • Interpretation
  • Physical State

How to Improve Listening

  • Stop talking
    • Put the talker at ease
      • Show the talker you want to listen
      • Remove distractions ( don’t tap with your pencil, shuffle papers)
      • Empathize with the talker ( put yourself in the place of talker)
      • Be patient ( do not interrupt)
      • Hold your temper ( anger impedes communication)
      • Go easy on argument and criticism ( you lose if you win , too)
      • Ask questions : Asking questions may show that you are interested in listening to him or her.
      • Stop talking:

The last commandment is to stop talking. It was also the first. All the other commandments depend on it.

Other Techniques to Improve Listening

  • Be alert; force yourself to pay attention.
  • Concentrate on improving your mental filtering.
  • Think from the speaker’s viewpoint.
  • Consciously try to remember.
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