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Managerial Communication

Direction ( Dimension) of Communication

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1. Downward Communication

It flows from a higher authority to a lower authority. It can be oral and written.

Examples: orders, instructions, counselling.

2. Upward Communication

The flow of communication in the organization from lower levels to higher levels is called upward communication.

Examples: Reports, requests, proposals,

3. Horizontal or Lateral Communication

The flow of information between persons and departments of the same level is called horizontal communication.

Examples: •Inter-personal dialogue, inter-departmental memos, union-management meetings

4. Diagonal or Crosswise Communication

Diagonal communication takes place when the person working at a lower level with those working at a higher level across the limits of their reporting relationships.

Example: From production to Sales department.

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