Now, if the internet service provider does not repair the blocked service in time, the customer will get a discount on the service charge. The regulator Nepal Telecommunication Authority has implemented the new provision by issuing regulations related to the operation of internet services.
According to the new arrangement, the internet service provider company will have to enter into an agreement with its customer on the condition of providing 24-hour service. If the Internet and email services are blocked, repairs must be made within 24 hours of receiving the notification.
If the repair cannot be done within the stipulated time, the service fee waiver should be given to the customer for the period of non-repair. The company will have to bear the cost of operating the blocked service.
In addition, if the service is disrupted due to technical reasons or maintenance, the service provider has to inform the customer three days in advance. If the service provider fails to provide the service as per the condition, a complaint can be lodged with the Nepal Telecommunications Authority.
The regulations have been passed by the board meeting of the Telecommunication Authority of Nepal, which is the regulatory body of the telecommunications sector, and have been implemented.
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