Last Updated on by Sarbeshwori Tajhya
eSewa, Nepal’s first mobile wallet has been providing its services since 2009. It has been licensed by Nepal Rastra Bank as a Payment Service Provider. eSewa allows us to do money transactions (send and receive money) into eSewa wallet through mobile banking, internet banking, and counter deposit at different banks. eSewa aims to simplify payments and expand financial inclusion for Nepalese people. It is promoting digital payments. They have their own application which has made the digital payment even more convenient.
Many of us get trouble when we try to perform certain actions in eSewa because there is no proper guide or, we are unaware of it. So today we will provide you esewa user guide to perform certain actions.
Here, we will provide an eSewa user guide on how to change the MPIN of the eSewa account, transactions limit per day, customer care number details, and password reset of the account.
eSewa User Guide
How to change the MPIN of eSewa?
Do you want to change the MPIN of your eSewa id? Or, have you forgotten the MPIN of your id? Here are the quick easy steps to change the MPIN of eSewa.
- On the login page, click on “Forgot MPIN?”.
- Then, insert your esewa id to verify it.
- You will receive a six-digit verification code in your esewa id. Enter the code and tap on proceed.
- Now, you will be able to create a new MPIN. Create your 4-digit MPIN and tap on done.
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Transaction limit per day
The Nepal Rastra Bank Payment System Directive (in regards to the transaction limit from electronic channels) updated the transaction limits for various types of transactions. These transaction limits were updated on 2nd September 2020.
1. Maximum wallet balance at the end of the day
| Description | Amount (NRs.) |
| Maximum wallet balance at the end of the day | 25,000/- |
2. Wallet to Wallet Transfer
| Money sending limits | |||||
| Amount per transaction (NRs.) | Amount per day (NRs.) | Count per day | Amount per month (NRs.) | Count per month | |
| Unverified user | 5,000/- | 5,000/- | 4 | 5,000/- | 4 |
| Verified user | 25,000/- | 1,,00,000/- | 25 | 5,00,000/- | 50 |
| Money receiving limits | |||||
| Amount per transaction (NRs.) | Amount per day (NRs.) | Count per day | Amount per month (NRs.) | Count per month | |
| Unverified user | 5,000/- | 5,000/- | 4 | 5,000/- | 4 |
| Verified user | 25,000/- | 1,00,000/- | 25 | 5,00,000/- | 50 |
3. Cash in from eSewa ‘Cash In’ agents
| Description | Verified user | Unverified user |
| Maximum transaction amount per transaction | NRs. 10,000/- | NRs. 5,000/- |
| Maximum transaction amount per day | NRs. 25,000/- | NRs. 5,000/- |
| Maximum transaction amount per month | NRs. 1,00,000/- | NRs. 10,000/- |
4. Wallet to bank withdrawal
Unverified user will not be able to perform this wallet to bank withdrawal.
| Description | Verified user |
| Maximum transaction amount per transaction | NRs. 25,000/- |
| Maximum transaction amount per day | NRs. 1,00,000/- |
| Maximum transaction count per day | 10 |
| Maximum transaction amount per month | NRs. 5,00,000/- |
| Maximum transaction count per month | 50 |
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How to reset the password?
Did you forgot your eSewa password? No need to worry. We are at your rescue. Resetting the eSewa password is super easy. Follow the instructions below to reset your password.
- Go to the official website of eSewa.
- On the top-right, you will see the login bar. Click on “Forgot Password?” which is above the password -bar.
- Then, enter your eSewa id. Click on I’m not a robot and verify.
- Enter the six-digit code which you will receive on your eSewa id.
- Type your new password and confirm it then, reset the password. Remember that the password must be 8 characters long.
- After you click on “Reset password”, a pop-up will appear saying “Password has been successfully changed.”
eSewa Customer Care Number Details
Customer Support (for general inquiry and technical assistance)
Toll-Free No: 1660-01-02121
Email: csd@esewa.com.np
Viber No: +977-1234512345
Branch Offices Customer Support
1. Butwal Branch
Hospital Line/Puspalal Park, Butwal, Rupandehi, Lumbini, Nepal
4th Floor of National Path Lab Building
Tel: 071-546782
Email: butwal@esewa.com.np
2. Biratnagar Branch
Mahendra Chowk, Next to Nepal Bazar
Tel: 021527535, 021528535
3. Pokhara Branch
Shrijana Chok, Next to Chalise Cycle Shop
Tel: 061539366, 061539388, 061539331, 061539461, 061539462
4. Dhangadhi Branch
L.N. Chowk
Tel: 091526674/ 091526446
5. Kohalpur Branch (Banke)
Above Nepal Bangladesh Bank
Tel: 081542043
Hope this eSewa user guide has helped you in some way. More detailed information is available on esewa.com.np
