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How to create a Google Collaborative Inbox in Gmail? (2020)

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Google Collaborative Inbox

What is a Google collaborative inbox?

It is a type of Google Group that allows multiple people to see, respond, and search to incoming emails. People send an email message to a single collaborative Group email address, then members of the group are notified

Why Google collaborative inbox?

From this feature you can create a group for your team with the address support@your-domainname.com. Then, add people form your team as group members and allow people outside of your team to send messages to the group.

When your team memebers receive a message, they can:

  • Set a status for various conversations: complete, duplicate, or no action required
  • Assign responsibility for conversations to members of the group
  • Search for conversations according to assignee or resolution status 

Latest: Is ‘Gmail Smart Reply’ On Gboard Safe?

Create a Google Collaborative Inbox in Gmail

1.Go to Groups and Sign in to your Gmail account

2.Then click Create Group option which is present in top left corner.

create a Google Collaborative Inbox in Gmail

3.Input your group’s name, email address and description 

create a Google Collaborative Inbox in Gmail

Related: Snooze Feature in Gmail. How to use it?

4.Select your prefered options for privacy settings

create a Google Collaborative Inbox in Gmail

5.Under Add members, select Group members, Group managers, Group owners and subscription to receive access to collaborative inbox features.

create a Google Collaborative Inbox in Gmail

6.Click Create Group.

Also check: How do I install Gmail add-ons?

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