SMS Delivery Success Rate of Smart Telecom is found very low. Smart Telecom has a delivery success rate of only 39.76%. Nepal Telecom’s SMS Delivery Success Rate is 99.94% whereas NCELL has 99.07%.
For the research process, the total number of SMS delivered was 1788, 2015 and 831 for Nepal Telecom, NCELL and Smart Telecom respectively. The total number of SMS sent was 1789,2034 and 2090 respectively.
As per the final Report on Consulting services for “Studying, Measuring and Quality of Service of Telecommunication Services (RFP03-QOS-2077/78)”, submitted by Inclusive-Everest-Microtech JV to Nepal Telecommunication Authority, this stat is found.
The report is published on the official website of the Nepal Telecommunication Authority.
Ncell Launches Chat bot Service ‘MAYA’, Digital Chat bot Service in Nepal
Ncell have launched service of chat bot named “MAYA”. This clearly shows they are moving one step ahead to their digital transformation journey. According to the queries and request from the customers the chat bot provide end to end service to their user/customer. In this articles TECH BYTE is going to give you description about this service and how to use this chat bot service of Ncell.
Ncell officially announced that this service is already available from January 17, 2021. #FASTFORWARDLIFE is their latest campaign where they involve this innovative chat bot service as a part.
Customer can use this service from either social media or from their (Ncell) website. This bot service provide facility by asking the queries. When customer ask or makes any query then “MAYA” chat bot automatically provide the service.
Here are the services which you can get from “MAYA” chat bot.
- buy voice packs and data
- Check balance
- Service Complaints registration
- Check remaining data and voice packs
- Information of new offers and updates
- Recharge from Master/Debit/Credit/Visa cards
Here are the steps to use “MAYA” chat bot Services
Steps to use “MAYA” chatbot Services
- First of all, Visit official website of Ncell. Find the Ncell chatbot on the bottom right corner with the Title “How can we help?”
- Enter the query whatever you want from their services
- Then enter your mobile number
- They will send you a 6 digit OTP (One Time Password) to confirm that the number is yours.
- Enter the 6 digit code in the text.
Ncell launches Chatbot Service ‘MAYA’
Digital chatbot service for customers
24*7 service in Ncell’s Website, Facebook Page, WhatsApp and Viber
Multiple services from single touchpoint digitally
Ncell Axiata Limited in line with its digital transformation journey has launched a chatbot service ‘MAYA’ for its customers. Dynamic chatbot service is the conversational platform wherein customers can get end-to-end self-service for their requests and queries regarding any products and services of Ncell.
The chatbot service named ‘MAYA’ has been launched as a part of the company’s ongoing campaign #FastForwardLife that aims to encourage everyone to reimagine the future and fast forward their life with power of digital. This service is available in official handle of Ncell in Facebook Messenger, Viber, WhatsApp and Ncell’s website where customers can get self-service for any queries.
The new chatbot service is available from Sunday (January 17). Through this service, customers can buy voice and data packs, recharge from Visa/Master Card, ask any questions regarding Ncell products and services, register complaints, if any, check their balances, remaining resources, and get to know about latest offers among others.
Ncell is always looking for new solutions to provide better customer experience and the company believes that this new digital service will be able to help the customers a lot, especially those who want to get support on-the-go. The service has been launched, aiming to provide best customer service by the use of digital tools and technology.
Ncell has always been committed to enhance customer experience and as a part of it, the company has been addressing queries and issues of customers raised in social media platforms.
In line with the ongoing campaign #FastForwardLife, Ncell will continue to bring more innovative products and services to address varied needs of customers.
Chatbot service ‘MAYA’ is available in below links
Ncell Website: https://www.ncell.axiata.com/
Ncell’s WhatsApp: https://wa.me/9779802229005
Ncell Launches ‘Ncell Audio Class’ For Students
Ncell Axiata Limited has launched ‘Ncell Audio Class’, which helps children listen and learn from the audio format of curriculum-based courses using mobile.
Students with Ncell SIM can now learn various subjects as per their interest anytime, anywhere, easily via audio.
It is an innovative service under the #unpause campaign. This innovative interactive voice response (IVR) based service has been launched by Ncell as a part of its #unpause campaign which aims to trigger the thought of moving ahead by reimagining the future amidst the current situation resulted from the COVID-19.
Lets see what it has to offer for the students;
What are the main features of this new launch Ncell Audio Class?
• An innovative service under the #unpause campaign
• Grade 1-4 students can learn anytime, anywhere, easily via mobile
• Available Subjects: English, Maths, Science, Social Studies, etc
• For Every new user 7 days free access
• 3-day and 7-day packs
Is this Ncell Audio Class for all grade students?
The audio class contains the courses from grades 1-4 in this initial phase. With the audio class having a focus on students from grade 1-10, Ncell will add more courses of other classes in the service in a phase-wise manner.
What courses are available in this Ncell Audio Class?
In this service, students gain access to multiple subjects including English, Maths, Science, and Social Studies among others for learning from any location in the Ncell network coverage area.
How to join this Ncell Audio Class?
Customers can join the audio class easily by dialing USSD code 17144 and the following instructions. Customers can also purchase the packs through the SMS channel, USSD, and web channels.
Ncell Audio Class Subscription Packages
There are currently two options for a subscription plan for 3 days or 7 days.
In 3 days pack at Rs 7 including applicable taxes, customers get 50 minutes to listen to the audio of any course that is available in the audio class.
Similarly, customers can choose 7 days pack at Rs 14 including applicable tax for getting access to the audio class for listening and learning for 100 minutes.
what after consuming total minutes assigned in any of the two Ncell audio class packs?
Customers can again purchase pay per use which costs Rs 7 for additional 50 minutes. As an introductory offer, for the first 5 months, Ncell is also giving 7 days of free trial to every new user of the audio class.
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