Responses to letters of complaint are called adjustment letters. They are of three forms.
- 100 percent yes.
- 100 percent no.
- Partial adjustment— you could agree with some of the writer’s complaints, but disagree with other aspects of the complaint.
Partial Adjustment Letter
State the good news first.
Precisely explain what happened, and then state the bad news.
The last paragraph is your opportunity to win back a bit of the reader’s good faith in the company.
- Thank you for your letter regarding….. I was sorry to hear about the malfunctions your customers are experiencing. Since we are proud of our products quality, I am happy to replace the ten defective ones.
- Then ten …. , which were damaged during shipment due to packaging problems, will be replaced within six to eight weeks. I am unable to send a service technician to troubleshoot the remaining… That service is not part of our contract with you.
- If any of the … malfunctions, please call us immediately. We stand by our product, as you know from having been one of our satisfied customers for over a decade. I will be happy to help you in anyway I can.
People are Loving
What is an IP Addressing? Can I Trace Location By Using IP Address
We all mobile phone and computer user need to know that all of us has an unique virtual address attached...
Best 5G Mobile Phones for 2021
Best 5G mobile phones is in the rivalry at this current moment. Well famous populars brands are in this game...
How to transfer data from your old iPhone to new one
Transfer data from your old iphone to new one In iOS world, currently there is best iPhone line up i.e...
Step-wise Instructions to Discover Lost Apple Watch
Sometimes people lost their valuable gadgets in house, office or somewhere concerned. In such situation they may get frustrate and...
Background Processing in Linux. Here is what you need to know!
Introduction of Process Process is an instance of program. A new process is started when you gibe any command to...